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Jacob Graystone 583 Wolverine Circle Ann Arbor, MI 48109 734-555-1817 e-mail: jgraystone@michigan.edu SUMMARY OF QUALIFICATIONS Market-focused MBA-educated professional with successful strategic leadership, customer relationship management, and sales experience. Experience includes diverse managerial skills in distribution, planning and organizing. Restructured two alternate delivery companies to obtain quality distribution, requiring the recruitment of a competent staff. Experience in establishing sales and circulation goals and motivating staff to attain goals. Heavy focus on customer service of subscribers, advertisers and inter-company clients. Highly competent with Windows, MS Office, SAP, SPSS, FrontPage, WordPerfect. EXPERIENCE Consultant/General Manager, Greenview Communications Inc., Detroit, MI, 1/02-8/05 Created and implemented actions that restored quality and profitability to division. Oversaw distribution and packaging of more than 200,000 products. Coordinated expansion of business into new territory. Developed and maintained expense and revenue budgets. Recruited, trained, and supervised 65 full- and part-time employees. Alternate Delivery Manager, Free Press, Ann Arbor, MI, 6/98-12/01 Oversaw contracts with Alternate Postal Delivery and 200+ delivery agents. Assisted clients in maximizing their advertising dollar. Developed and maintained expense and revenue budgets. Created and implemented action plans for delivery program's success. Recruited and trained 20 employees. Oversaw distribution of various products to 450,000 households. Circulation Zone Manager, Free Press, Ann Arbor, MI, 2/97-6/98 Supervised independent carriers and employees to obtain quality delivery to 32,000 households. Promoted sales. Ensured circulation goals had been met. Provided statistics for future circulation growth. Alternate Delivery Area Manager, Free Press, Ann Arbor, MI, 3/96-2/97 Created new route structure for delivery of products using mapping software. Interviewed and contracted distribution agents. Trained new area managers. Assured proper delivery of products in established areas. Substation Supervisor, Free Press, Ann Arbor, MI, 7/95-3/96 Communicated between the Free Press and its delivery agents. Promoted sales. Maintained acceptable service ratios. Collected all money due to the company from its delivery agents. District Operations Counselor, Providence Journal Bulletin, Providence, RI, 5/91-6/95 Maintained home-delivery and single-copy accounts. Promoted sales and established routes in new growth areas. Recruited, oriented, and motivated carriers. Conducted audits for 12 district offices. EDUCATION Master of Business Administration, University of Michigan, Ann Arbor, MI, Spring 2008, Major: Marketing Bachelor of Business Administration, University of Michigan, Ann Arbor, MI, May 2000, Major: Marketing Associate of Science in Business Administration, Community College of Rhode Island, Warwick, RI, May 1990, Major: Business Administration TRAINING Interview and Hire the Best, American Management Association, Detroit, MI, 10/02. Appraising Employee Performance, American Management Association, Detroit, MI, 5/02. Operating in a Non-Union Environment, Human Resources Society, Ann Arbor, MI, 7/99. Advanced Project Management, Project Management Institute, San Diego, CA, 5/98. Managing Change, Change Management Learning Center, Boston, MA, 9/93. PROFESSIONAL AFFILIATIONS Association of Alternate Postal Systems (AAPS) Toastmasters International United Way Back to Top