The Business Plan takes a dramtic turn with this and the last section, going from a strategic and planning tone to one of specifics of how all aspects of the business will be managed.

Operations deals with how inputs are used/manipulated to become outputs.

This section of the plan could include sections on these topics:

• Business location/facilities
• Permits and licenses
• Operating facilities and equipment
• Production and operating procedures
• Purchasing procedures
• Inventory management procedures
• Quality control procedures
• Customer service procedures
• Key personnel and organization structure
• HR/Management plan